Terms of Service

By paying for an order, the client confirms that they have read these terms, understand the nature of the service and accept the terms in full.

Individual order terms agreed by the parties in private correspondence before payment take precedence over these general terms to the extent they directly contradict them.

Any expectations, requirements or conditions that were not expressly agreed before payment are not part of the order.

1. Scope of service

We provide services in promotion, traffic acquisition, content placement, SEO, development, automation and other agreed areas.

The exact scope of work is defined by:

• the selected package;
• the brief;
• the parties' correspondence before payment;
• an individual commercial proposal, if one was provided.

Our core commitment is the delivery of the agreed scope of work.

Unless separately agreed in writing, we do not guarantee:

• a specific number of sales;
• a specific number of registrations or deposits;
• profit or payback;
• a specific ROI/ROMI;
• a specific cost per customer or per lead;
• the survival of accounts, ads or content on third-party platforms;
• passing moderation;
• the absence of bans by ad systems, social networks, search engines and other platforms;
• specific rankings or a specific volume of organic traffic in SEO.

Marketing, advertising and SEO are test-driven services. The result depends, among other things, on the client's offer, product, website, price, project reputation, geography, audience, platform algorithms and other factors outside our control.

The absence of the payback the client hoped for does not in itself mean the service was not delivered.

2. Payment

Work begins once the agreed payment has been received.

Unless agreed otherwise, payment is an advance and is used to prepare and carry out the order, including:

• specialists' work;
• creating and preparing materials;
• purchasing the necessary resources;
• setting up infrastructure;
• running tests;
• advertising spend;
• technical costs and fees.

Where payment is made in cryptocurrency, the client's obligation is deemed fulfilled once the required number of network confirmations has been received.

Network and payment-system fees are paid by the sender unless agreed otherwise in advance.

3. What counts as the start of work

Work is deemed to have started from the moment we take the first action required to carry out the order. Such actions include, among others:

• analysing the project or the offer;
• preparing a strategy;
• drafting a brief;
• preparing creatives or content;
• setting up ad accounts or infrastructure;
• purchasing accounts, placements or other required resources;
• configuring software;
• preparing semantics or an SEO structure;
• building pages;
• the first test launch;
• spending even a minimal part of the ad budget;
• publishing the first material;
• any other actions performed to fulfil the order.

Once work has started, the order is deemed accepted for execution.

4. Launch timeline

Launch normally takes place within 1–14 calendar days after:

• payment is received;
• all required information and materials are received from the client;
• the client confirms readiness to begin, where such confirmation is required.

The exact timeline depends on the team's workload, project complexity, the offer, the platform and the size of the order.

If an exact launch date was not separately recorded in correspondence, the client accepts the range stated above.

5. Delivery timeline

Most advertising campaigns run for roughly 7–60 days.

SEO, development, large-scale ad campaigns and other long-running work may take several months. Depending on scope, budget and competition, SEO campaigns may take up to 6 months or more unless a different term is separately agreed.

Timelines are indicative unless a specific deadline was expressly agreed before payment.

Content, traffic and other volumes may be spread out gradually to keep the campaign stable and reduce platform-side risk.

6. Client-side delay

Once notified that we are ready to begin, the client must provide the required materials, access, confirmations or the go-ahead.

If, after payment, the client postpones the start of work, fails to provide the required materials or does not give the go-ahead, the delivery timeline is automatically suspended.

If the client does not provide the required data or the go-ahead within 7 calendar days of our readiness to begin, we may:

• start the order based on the information available;
• move the order into the queue;
• use the resources reserved for the order;
• treat the preparatory stage as started.

Payment is not an open-ended deposit or a way to store the client's funds. If the client postpones the project for weeks or months after payment, that alone does not create a right to a refund because they later changed their mind about launching.

The order must be used within 90 calendar days of payment unless the parties agree a different term in writing. After that period, whether an old order can still be launched is decided separately, taking current prices, terms and service availability into account.

7. Refunds

A refund is possible if:

• we have stated that we objectively cannot deliver the paid service;
• the order was not launched by an expressly agreed deadline for reasons entirely on our side.

In that case the value of the unfulfilled part of the order is refunded.

A refund is not provided if:

• work has already started;
• costs have been incurred for the order;
• creatives, accounts, infrastructure or other materials have been prepared;
• a test launch has been carried out;
• ad budget has been spent;
• the service has been delivered in full or in part;
• the client changed their mind about continuing the project;
• the client changed the offer, product, website or business model;
• the client did not get the profit they expected;
• the client did not get the number of sales they wanted;
• accounts, ads or materials were banned by a third-party platform;
• platform algorithms changed;
• the campaign result fell short of the client's expectations;
• the client did not provide the required data, materials or access in time.

Once work on an order has begun, the full price of the service is not refunded, except where applicable law expressly requires it.

If part of the order objectively cannot be completed on our side, a refund may be calculated for the unfulfilled part only.

8. Ad budget and tests

The client understands that the ad budget is used to test hypotheses and buy traffic. Spending the ad budget is itself part of delivering the service.

A failed test, an absence of sales or an absence of payback does not mean the ad budget was spent improperly.

If specific KPIs were guaranteed separately, they must be expressly recorded in correspondence before payment.

9. Third-party platforms

We do not control the rules or algorithms of third-party services, including Telegram, TikTok, Instagram, YouTube, Google, Yandex, ad networks, search engines, hosting providers and payment systems.

Bans, restrictions, moderation, technical failures and changes to such services' algorithms or rules are outside our direct control.

If such circumstances arise, we may change the strategy, platform, creative, traffic source or another element of the campaign in order to continue fulfilling the order.

10. Changes to order terms

After the start, the client cannot unilaterally make substantial changes to the original brief without revising the price and the timeline.

Additional requirements that appear after payment are treated as separate work.

All material agreements must be recorded in writing. The client's verbal expectations or their own understanding of the intended result do not change the agreed scope of the order.

11. Complaints

If the client believes the service is being delivered improperly, they must first tell us and give us the opportunity to review the situation and fix the problem.

A complaint must specifically describe:

• what exactly was not delivered;
• which agreed item was breached;
• what evidence supports the breach.

Statements such as “I did not like the result”, “I did not break even” or “I expected more” do not in themselves establish a breach of the order terms.

Complaints about the delivered scope should preferably be raised within 7 calendar days of the relevant stage being completed.

12. Evidence of agreements

In the event of a dispute, the parties take into account:

• these terms;
• the description of the selected package;
• individual terms agreed before payment;
• the parties' correspondence;
• reports, statistics, screenshots, system records and other evidence of work performed.

Terms invented or asserted by the client after payment and not previously agreed by the parties are not part of the deal.

13. Client obligations

The client is solely responsible for:

• the legality of their project;
• the content of the advertised product;
• holding the required permits and licences;
• the accuracy of the information provided to us;
• compliance with the law of their jurisdiction;
• the rights to the images, texts, trademarks and other materials provided.

We may refuse to carry out a task if, after payment, circumstances come to light that the client did not disclose in advance and that make delivery impossible or create unacceptable risk. Any refund in that situation is decided taking into account the work already done and the costs incurred.

14. Force majeure and circumstances beyond control

The delivery timeline may be extended in circumstances that cannot reasonably be controlled, including:

• mass bans;
• algorithm changes;
• restrictions imposed by ad systems;
• technical failures of third-party services;
• data-centre and hosting problems;
• changes in legislation or platform rules;
• third-party services or suppliers shutting down.

In such cases the parties agree a reasonable way to continue the work.

15. Acceptance of the terms

By paying for an order, the client confirms that they:

• have read these terms;
• understand the nature of the service;
• understand that payback is not guaranteed unless it was separately promised;
• agree to the launch and delivery rules;
• agree to the refund policy;
• understand the risks of using third-party advertising platforms.

Recommended wording to confirm before payment: “I have read and agree to the scope of the order, the timelines and the terms of service. I accept the refund policy.”

After such confirmation and payment, the order is deemed agreed by the parties.

How the work goes

• Request received and project reviewed.
• Scope and strategy agreed.
• Order paid.
• Content and infrastructure prepared where needed.
• Campaign launched.
• Monitoring and adjustments.
• Agreed scope delivered.

Why us

• We pick a strategy for the specific niche and task.
• We test several approaches instead of working blind.
• We scale volumes gradually once we have data.
• We work across different platforms and formats.
• We stay in touch throughout the campaign.
• We lock the scope and the terms before the start.

Contact

Questions about the terms or the scope of work — on Telegram: @CASHMACHINZ

Version dated 4 October 2026.